> ## Documentation Index > Fetch the complete documentation index at: https://docs.routiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Website Widget > Drop one script tag into your clinic website. Robyn appears as a chat widget — answers questions, books, captures leads. **Why this matters.** Most clinic websites have a "Contact us" form that captures maybe 5% of visitors. The website widget is in-line, always available, and converts visitors who would have bounced. Robyn can answer their question and book the appointment in the same chat before they leave the page. ## How it works You add a single ` ``` Paste the script tag into your website's `` or just before the closing ``. Common platforms: **Appearance** → **Theme File Editor** → `header.php` (or use a "Code Snippets" plugin if your theme doesn't allow direct edits). **Settings** → **Advanced** → **Code Injection** → paste into the **Header** field. **Settings** → **Custom Code** → **Add Custom Code** → paste, set "Place Code In" to **Body — end**, set "Apply to" to **All pages**. **Project Settings** → **Custom Code** → paste into **Footer Code** → publish the site. **Online Store** → **Themes** → **Edit Code** → `theme.liquid` → paste before ``. The widget appears immediately on next page load. **Settings** → **Channels** → **Website Widget** → **Appearance**: * **Position** — bottom-right (default), bottom-left * **Colour** — defaults to your brand colour, customisable * **Greeting message** — first message Robyn sends when widget opens * **Auto-open delay** — seconds before chat bubble pops up (0 = always open) * **Mobile behaviour** — open by default / closed Decide what Robyn shows when a visitor first opens the widget: * **Free chat** (default) — visitor types whatever they want * **Quick options** — show buttons like "Book", "Pricing", "Contact" before free chat * **Manual reply mode** — your team can intervene and reply directly from the dashboard while the visitor is on the page Open your site in an incognito window. The widget should appear. Open it, ask a question Robyn should know, and try a booking. The conversation appears in **Dashboard** → **Messages** in real time. ## Manual replies (live takeover) Your team can take over a chat in real time. From **Dashboard** → **Messages**, click a live conversation → **Reply to visitor**. Your message appears as if from Robyn (same brand). The visitor sees a typing indicator, then your reply. Useful for VIP patients, complex enquiries, or sales-style follow-ups. ## Common questions No — it's an async-deferred script under 30KB gzipped. It loads after your page is rendered, so it doesn't affect Lighthouse / Core Web Vitals scores. Yes. Add `data-routiq-hide="true"` to any page's `` tag, or configure URL exclusions in **Settings** → **Channels** → **Website Widget** → **Page Rules**. Yes — it's responsive. On mobile, the chat opens full-screen by default for easier typing. English (AU/UK/US/IE/NZ variants) at launch. Spanish and French are in beta. Email us if you need another language. Yes — **Settings** → **Channels** → **Website Widget** → **Experiments**. Define variants and traffic split; the dashboard shows conversion rate by variant. ## Next The richer your knowledge base, the more questions Robyn can answer in the widget. How Robyn turns a website chat into a confirmed booking.