> ## Documentation Index
> Fetch the complete documentation index at: https://docs.routiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# ClinicOffice Integration

> Routiq for ClinicOffice (Pioneer Software) is shipping June 2026. Two-credential auth (Customer Reference + API key) and online-bookings prerequisite.

<Warning>
  **Coming soon — shipping June 2026.** Add your name to the [waitlist](mailto:hello@routiq.ai?subject=ClinicOffice%20Waitlist) and we'll email you the moment it goes live.
</Warning>

<Info>
  **Why this matters.** ClinicOffice (by Pioneer Software) is a
  long-established UK practice management system with strong adoption
  in podiatry, physio, and osteopathy clinics. Its API uses a
  two-credential model (Customer Reference + API key) and requires
  online bookings to be enabled separately — both of which Routiq
  handles in onboarding.
</Info>

## What Robyn will be able to do with ClinicOffice

* **Read patients** — recognise returning callers, look up history, capture new-patient records
* **Read availability** — pulled from ClinicOffice's online-booking portal
* **Book, reschedule, cancel** — Robyn writes appointments directly into ClinicOffice
* **Read practitioners and locations** — for routing decisions and per-practitioner escalations

## Expected setup flow

When the integration ships, setup will look like this (subject to refinement during beta):

<Steps>
  <Step title="Enable online bookings in ClinicOffice">
    Before generating any keys, you must enable online bookings on your ClinicOffice account. See [Pioneer Software's online bookings guide](https://pioneersoftware.co.uk/co-online-booking) for the walkthrough.

    <Tip>
      Without online bookings enabled, Robyn won't see availability — even if the API connects successfully.
    </Tip>
  </Step>

  <Step title="Generate API credentials">
    1. Log into the [ClinicOffice Client Portal](https://client.pioneersoftware.co.uk/LoginControl)
    2. Go to **My Account** → **API**
    3. Toggle the **API** switch on
    4. Copy your **Customer Reference** and your **API key** — you'll need both

    See [Pioneer Software's API guide](https://pioneersoftware.co.uk/kb-adr/co-hosted-api) for the full reference.
  </Step>

  <Step title="Connect in Routiq">
    In Routiq's onboarding flow:

    * Paste your **Customer Reference**
    * Paste your **API key**

    Routiq verifies both credentials with ClinicOffice and starts the initial sync.
  </Step>

  <Step title="Verify and go live">
    Confirm patients, practitioners, and appointment types appear correctly, then forward your clinic line to Robyn.
  </Step>
</Steps>

## Why we're prioritising this

ClinicOffice has steady adoption in UK podiatry and physio — segments where AI receptionist demand is high (small clinics, no full-time front desk, lots of after-hours enquiries). Building this completes Routiq's UK PMS coverage alongside PracticeHub and PracSuite.

## Get notified when it ships

<Card title="Join the ClinicOffice waitlist" icon="envelope" href="mailto:hello@routiq.ai?subject=ClinicOffice%20Waitlist">
  Email us with "ClinicOffice Waitlist" in the subject and we'll add you to the early-access list.
</Card>

## In the meantime

If you're evaluating Routiq and use ClinicOffice, you can still:

* **[Book a demo](https://app.routiq.ai/signup)** — see Robyn working against a Cliniko-connected sandbox account
* **Use Routiq's outbound features** with a CSV export from ClinicOffice — patient reactivation campaigns can be run from a one-time CSV import while we build the live integration