# Routiq ## Docs - [Calls Channel](https://docs.routiq.ai/channels/calls.md): Robyn picks up your clinic phone 24/7 — books, reschedules, cancels, answers questions, escalates to your team when needed. Real-time voice, your existing number. - [Email Channel](https://docs.routiq.ai/channels/email.md): Robyn reads inbound clinic email, drafts replies in your voice, books appointments, escalates anything she shouldn't answer. - [SMS Channel](https://docs.routiq.ai/channels/sms.md): Patients text your clinic — Robyn replies. Two-way SMS for bookings, confirmations, recall sequences, and casual questions. - [Website Widget](https://docs.routiq.ai/channels/website-widget.md): Drop one script tag into your clinic website. Robyn appears as a chat widget — answers questions, books, captures leads. - [WhatsApp Channel](https://docs.routiq.ai/channels/whatsapp.md): WhatsApp Business via Meta — bounded automation only under Meta's January 2026 rules. Available in beta. - [Analytics & Reporting](https://docs.routiq.ai/features/analytics.md): What's working, what isn't, and what it's worth. Conversion-by-channel, recovered-revenue tracking, cohort analysis, AI-conversation health checks. - [Appointment Payments](https://docs.routiq.ai/features/appointment-payments.md): Robyn takes payment at booking, chases outstanding invoices, and handles refunds — all via the patient's preferred channel. Shipping May 2026. - [Appointment Scheduling](https://docs.routiq.ai/features/appointment-scheduling.md): Bookings, reschedules, cancellations across every channel — pulled live from your PMS, with cancellation-window rules built in. - [Human Escalations](https://docs.routiq.ai/features/human-escalations.md): How Robyn hands a patient over to your team — call transfer, email notification, hybrid, or per-practitioner routing. - [Knowledge Base](https://docs.routiq.ai/features/knowledge-base.md): What Robyn knows about your clinic. Websites, PDFs, text notes — plus a knowledge-gap loop that flags every question she couldn't answer so you can fill the gap once. - [Multi-Practitioner Logins](https://docs.routiq.ai/features/multi-practitioner-logins.md): Give each practitioner their own Routiq account, with per-practitioner notification routing for patient escalations. - [Notes](https://docs.routiq.ai/features/notes.md): Robyn drafts session notes from in-clinic audio, formatted to your template, ready for the practitioner to review and finalise. Shipping Q3 2026. - [Patient Segmentation](https://docs.routiq.ai/features/patient-segmentation.md): Slice your patient list by treatment type, last visit, practitioner, value, and clinical history. The foundation for every targeted outbound campaign. - [How Robyn Works](https://docs.routiq.ai/getting-started/how-robyn-works.md): What Robyn does, what she escalates, and why she's safe to put on the front line of your clinic. - [Welcome to Routiq](https://docs.routiq.ai/getting-started/introduction.md): Meet Robyn — your clinic's 24/7 AI Reception Assistant. Trained on behavioural science, native to Cliniko, Nookal, and PracSuite. - [Quickstart](https://docs.routiq.ai/getting-started/quickstart.md): Connect your PMS, forward your clinic line, take your first AI-handled call. About 5 minutes. - [ClinicOffice Integration](https://docs.routiq.ai/integrations/clinicoffice.md): Routiq for ClinicOffice (Pioneer Software) is shipping June 2026. Two-credential auth (Customer Reference + API key) and online-bookings prerequisite. - [Cliniko Integration](https://docs.routiq.ai/integrations/cliniko.md): Connect your Cliniko account to Routiq in under 5 minutes. Cliniko is the most-used PMS in AU/NZ allied health and Routiq's most mature integration. - [Coreplus Integration](https://docs.routiq.ai/integrations/coreplus.md): Routiq for Coreplus is shipping June 2026. The integration uses Coreplus's native Add-ons system, with per-practitioner schedule control. - [Nookal Integration](https://docs.routiq.ai/integrations/nookal.md): Connect your Nookal account to Routiq in under 5 minutes via Nookal's v2 REST API. - [PracSuite Integration](https://docs.routiq.ai/integrations/pracsuite.md): Connect your PracSuite account to Routiq using PracSuite's official v1 REST API. Built for AU and UK multi-location clinics. - [PracticeHub Integration](https://docs.routiq.ai/integrations/practicehub.md): Routiq for PracticeHub is shipping June 2026. Built against PracticeHub's developer API with multi-region support. - [Appointment Confirmations](https://docs.routiq.ai/outbound/appointment-confirmations.md): Two-way confirmation requests. Patients reply YES / NO / RESCHEDULE — Robyn parses and acts. Free up cancelled slots for waitlist patients automatically. - [Appointment Reminders](https://docs.routiq.ai/outbound/appointment-reminders.md): Send appointment reminders by SMS, call, email, or WhatsApp at any cadence — templated per appointment type, with patient-specific personalisation. - [Birthday Messages](https://docs.routiq.ai/outbound/birthday-messages.md): Personalised birthday greetings, optionally paired with a recall prompt or in-clinic discount. Shipping May 2026. - [Invoice Chasing](https://docs.routiq.ai/outbound/invoice-chasing.md): Outstanding invoices chased automatically across SMS, email, and call. One-click pay links. Stops on payment, escalates on failure. - [Lapsed-Patient Reactivation](https://docs.routiq.ai/outbound/lapsed-patient-reactivation.md): The third Robyn pillar. Bring dormant patients back through multi-touch sequences informed by behavioural science. The capability that defines Routiq. - [Patient Follow-Ups](https://docs.routiq.ai/outbound/patient-follow-ups.md): Post-visit recall sequences. Get patients back for the second, third, and tenth visit — the visits that turn one-off bookings into a recovery plan. - [Waiting Lists](https://docs.routiq.ai/outbound/waiting-lists.md): When a slot opens up, Robyn fills it. Auto-backfill cancellations from a smart waitlist that knows each patient's preferred practitioner, time, and location. - [Compliance & Privacy](https://docs.routiq.ai/security/compliance.md): Healthcare compliance standards and data privacy - [Security Overview](https://docs.routiq.ai/security/overview.md): How Routiq protects your patient data and ensures compliance - [Contact Support](https://docs.routiq.ai/support/contact.md): Get help from the Routiq team - [Frequently Asked Questions](https://docs.routiq.ai/support/faq.md): Common questions about Routiq ## OpenAPI Specs - [openapi](https://docs.routiq.ai/api-reference/openapi.json)