> ## Documentation Index
> Fetch the complete documentation index at: https://docs.routiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# The Message Log

> What was sent, what came back, and why a message didn't go.

The **Message Log** shows your rebooking and campaign messages after they've gone: "What was sent, and what came back." Open it from the sidebar, under **Reengagement**.

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## What it shows

Each message has a status:

| Status | Meaning |
| - | - |
| Booked | The patient booked after it. |
| Replied | The patient wrote back. |
| Delivered | It reached their phone. |
| Not delivered | The carrier couldn't deliver it, for example "Their phone could not be reached." |
| Waiting | It's on its way. |

Use the chips at the top to filter: **Everything**, **Booked**, **Wrote back**, **Delivered**, **Not delivered** and **Waiting**.

The **Results** panel adds it up, from "went out" and "reached a phone" to "wrote back" and "booked in", including how many Robyn booked herself.

The log shows the most recent 200 messages. Replies Robyn sends in Chat, and one-off messages to everyone, aren't in it.

## Why a message didn't go

Every message that was stopped says why. These are the reasons you'll see:

| The app says | What to do |
| - | - |
| "No message credits left — top up to send this one." | Buy credits on the Account page. |
| "Today's send limit is reached — they keep their place for tomorrow." | Nothing. It goes tomorrow. |
| "We've messaged them in the last few days — this one waits." | Nothing. It waits. |
| "Sends go between 8am and 8pm clinic time — pick a time inside that." | Pick a time inside the window. |
| "This patient has opted out of messages on this channel." | Nothing. They asked not to be texted. |
| "This number is on your do-not-contact list." | Nothing. |
| "Already booked. Not sent." | Nothing. They've already booked. |
| "No mobile number on file for this patient." | Add a mobile in your practice system. |
| "The account is in test mode, so nothing leaves the building." | Change Operating mode in Settings. |
| "Demo patient: their number is made up, so nothing is sent." | Nothing. It's a Routiq Demo patient. |
| "Someone here took this one out before it went." | Nothing. Someone on your team removed it. |

## Every message, in Settings

For a full count, go to **Settings**, then **Outbound message log**: "Every message written on this account — what went out, what failed, and what was stopped before it left." It shows how many **Went out**, **Failed on the way** and **Never left**, with the reasons grouped under "Never left, and why".


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