> ## Documentation Index > Fetch the complete documentation index at: https://docs.routiq.ai/llms.txt > Use this file to discover all available pages before exploring further. # Booking by text > How Robyn books, moves and cancels appointments, and the settings that decide what she may do. Robyn books straight into your diary in Cliniko or PracSuite, by text. She offers real times, waits for the patient to say YES, then makes the change and confirms it. ## Who she can book for Robyn knows a patient by their mobile number. She books, moves and cancels only when that number matches exactly one patient in your practice system. * **Someone your system doesn't know.** She can answer simple questions, but she won't book them. If they ask to book, the conversation goes to your team in [Needs a person](/robyn/chat). * **A number shared by more than one patient,** like a family mobile. Robyn stays quiet, and your team replies. * **She never creates patients** in your practice system. ## Booking 1. The patient asks for an appointment. 2. Robyn searches your live diary and offers up to eight numbered times, from up to three days. 3. The patient replies with a number. 4. Robyn checks: "Reply YES to book it. Nothing is booked yet." 5. When they reply YES, she books it in your practice system and confirms, for example: "Your appointment is booked: Tue 13 Oct, 2:30pm at Harbour Street. Reply here if you need to change it." If nothing fits, she says so and asks about a different day or time. In PracSuite, Robyn's bookings carry the review status you chose, so your team can check them. See [Connect PracSuite](/integrations/pracsuite#set-up-booking). ## Moving and cancelling * **Moving** works the same way as booking. She offers new times and asks the patient to "Reply YES to move it." * **Cancelling:** she names the appointment and asks the patient to "Reply YES to cancel it." She doesn't bring up your cancellation policy. Your diary only changes after the patient's YES, and only when your clinic is **Live**. In Assisted mode, a YES waits for your team. ## What she may book Three settings decide what Robyn offers. You'll find them all in **Settings**. Only an owner or admin can change them. To see the result in one place, open **Robyn's rules**. ### Services "What each visit costs, when patients should come back, and whether Robyn may book, cancel or move it." Each appointment type has: | Setting | What it does | | - | - | | Robyn can book this | "Off: she never offers or books it, and patients book it with your team." | | Robyn can cancel or move this | "Off: when a patient asks, she takes a message, says the team will call them back, and the thread goes to Needs a person." | | Price | "What one visit costs, in dollars. Filled from your practice software; type over it to change it." | | When should patients come back? | Used for [who's due back](/reengagement/whos-due-back), not for booking. | ### Practitioners