> ## Documentation Index
> Fetch the complete documentation index at: https://docs.routiq.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help from the Routiq team

## Support Channels

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope">
    **[support@routiq.ai](mailto:support@routiq.ai)**

    Response time: Within 24 hours

    Best for: Non-urgent questions, account issues, feature requests
  </Card>

  <Card title="Live Chat" icon="comments">
    **In-app chat**

    Available: Mon-Fri, 9 AM - 5 PM AEDT

    Best for: Quick questions, troubleshooting
  </Card>

  <Card title="Documentation" icon="book">
    **docs.routiq.ai**

    Available: 24/7

    Best for: Self-service help, guides, tutorials
  </Card>
</CardGroup>

## All Support

For all inquiries including security, compliance, enterprise, and partnerships:

**Email**: [support@routiq.ai](mailto:support@routiq.ai)

## Before Contacting Support

To help us help you faster, please:

1. **Check the docs**: Search our documentation first
2. **Review FAQ**: See [Frequently Asked Questions](/support/faq)
3. **Gather information**:
   * Your account email
   * Description of the issue
   * Steps to reproduce
   * Screenshots (if applicable)
   * Error messages

## Support Hours

| Region            | Hours            | Days            |
| ----------------- | ---------------- | --------------- |
| **Australia**     | 9 AM - 5 PM AEDT | Monday - Friday |
| **United States** | 6 PM - 2 AM PST  | Monday - Friday |
| **Email Support** | 24/7             | All days        |

## Service Level Agreements (SLAs)

### Standard Support

* **Email response**: Within 24 hours
* **Chat response**: Within 1 hour (during business hours)
* **Critical issues**: Within 4 hours

### Enterprise Support

* **Email response**: Within 4 hours
* **Chat response**: Within 15 minutes
* **Critical issues**: Within 1 hour
* **Dedicated support rep**: Yes
* **Phone support**: Available

## Feedback and Feature Requests

We love hearing from our users!

**Feature Requests**: Email [support@routiq.ai](mailto:support@routiq.ai)

**Bug Reports**: Email [support@routiq.ai](mailto:support@routiq.ai) with:

* Description of the bug
* Steps to reproduce
* Expected vs actual behavior
* Screenshots or screen recording

## Stay Updated

Check docs.routiq.ai for latest updates and documentation.

## Office Locations

### Australia (HQ)

Sydney, NSW

**Mailing Address**:
Routiq Pty Ltd
PO Box 1234
Sydney NSW 2000
Australia

### United States

San Francisco, CA

(Remote office - no walk-ins)

***

<Info>
  **Need immediate help?** Use the live chat in the bottom-right corner of your dashboard (available during business hours).
</Info>