Email us
Write to support@routiq.ai for help with your account, setup, billing or anything that isn’t working. For privacy questions, write to privacy@routiq.ai.
Send feedback from the app
- On the web: go to Settings, then Feedback. Give a rating, and add a note if you like.
- On your iPhone: tap More, then Leave feedback.
Help us help you
When you write, include:
- your clinic’s name;
- what you were doing, and the page you were on;
- the exact words on the screen, if something went wrong;
- roughly when it happened.
Never email us an API key or a password. If we need to look at a patient’s conversation, tell us the patient’s first name and when they texted. Don’t send their full details.
Report a security problem
If you think you’ve found a security problem, email support@routiq.ai with “Security” in the subject. Tell us what you found and how to reproduce it, and please don’t share it publicly until we’ve fixed it.
