Skip to main content

​
Speak to Daniel in the app

Open the Speak to Daniel pill on any screen. Choose How do I? for help using Routiq, or Message Daniel to explain what you need. Robyn can answer how-to questions while Daniel is away. Include the screen you are on and what you expected to happen. Do not paste API keys, calendar links or sign-in codes.

​
Email us

Write to support@routiq.ai for help with your account, setup, billing or anything that isn’t working. For privacy questions, write to privacy@routiq.ai.

​
Send feedback from the app

  • On the web: go to Settings, then Feedback. Give a rating, and add a note if you like.
  • On your iPhone: tap More, then Leave feedback.

​
Help us help you

When you write, include:
  • your clinic’s name;
  • what you were doing, and the page you were on;
  • the exact words on the screen, if something went wrong;
  • roughly when it happened.
Never email us an API key or a password. If we need to look at a patient’s conversation, tell us the patient’s first name and when they texted. Don’t send their full details.

​
Report a security problem

If you think you’ve found a security problem, email support@routiq.ai with “Security” in the subject. Tell us what you found and how to reproduce it, and please don’t share it publicly until we’ve fixed it.