Support Channels
Email Support
support@routiq.aiResponse time: Within 24 hoursBest for: Non-urgent questions, account issues, feature requests
Live Chat
In-app chatAvailable: Mon-Fri, 9 AM - 5 PM AEDTBest for: Quick questions, troubleshooting
Documentation
docs.routiq.aiAvailable: 24/7Best for: Self-service help, guides, tutorials
All Support
For all inquiries including security, compliance, enterprise, and partnerships: Email: support@routiq.aiBefore Contacting Support
To help us help you faster, please:- Check the docs: Search our documentation first
- Review FAQ: See Frequently Asked Questions
- Gather information:
- Your account email
- Description of the issue
- Steps to reproduce
- Screenshots (if applicable)
- Error messages
Support Hours
| Region | Hours | Days |
|---|---|---|
| Australia | 9 AM - 5 PM AEDT | Monday - Friday |
| United States | 6 PM - 2 AM PST | Monday - Friday |
| Email Support | 24/7 | All days |
Service Level Agreements (SLAs)
Standard Support
- Email response: Within 24 hours
- Chat response: Within 1 hour (during business hours)
- Critical issues: Within 4 hours
Enterprise Support
- Email response: Within 4 hours
- Chat response: Within 15 minutes
- Critical issues: Within 1 hour
- Dedicated support rep: Yes
- Phone support: Available
Feedback and Feature Requests
We love hearing from our users! Feature Requests: Email support@routiq.ai Bug Reports: Email support@routiq.ai with:- Description of the bug
- Steps to reproduce
- Expected vs actual behavior
- Screenshots or screen recording
Stay Updated
Check docs.routiq.ai for latest updates and documentation.Office Locations
Australia (HQ)
Sydney, NSW Mailing Address: Routiq Pty Ltd PO Box 1234 Sydney NSW 2000 AustraliaUnited States
San Francisco, CA (Remote office - no walk-ins)Need immediate help? Use the live chat in the bottom-right corner of your dashboard (available during business hours).