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Robyn

Routiq gives your clinic Robyn, an AI assistant who texts your patients back, books them into your diary, takes messages on your voice line, and brings back patients who are due. See What Robyn does.
Yes, by text, in Cliniko or PracSuite. She offers real times from your diary and only books after the patient replies YES. She books, moves and cancels when your clinic is Live. See Booking by text.
No. Robyn only books people who are already in your practice system, matched by their mobile number. She never creates patient records. If someone new asks to book, the conversation goes to your team.
No. She never gives advice, a diagnosis or a treatment suggestion. If a message sounds urgent, she doesn’t reply; she pages your team straight away.
Yes. In Settings, Operating mode, choose Assisted: “You approve every message before it sends.” In Live, Robyn replies and rebooking messages go out on their own. See How Robyn texts.
Yes. Robyn replies at any hour. Rebooking messages and campaigns only go out between 8am and 8pm, your clinic’s time.
No. Robyn is always Robyn. You change what she says through What Robyn knows.

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Calls and messages

Robyn answers your voice line and takes a message for your team. She doesn’t book or take payments on the phone. After the call, she texts the caller so they can carry on by text. See Your voice line.
Not through Routiq. Robyn works by text message and on your voice line.
Your clinic’s own Routiq number, an Australian mobile number that Routiq issues. Patients see one number for you, for calls and texts. To talk about calls to your existing clinic number, contact us.
No. Routiq doesn’t send reminders, confirmations or follow-ups after a visit. Settings shows Reminders and Follow-ups as not active.
No. Routiq never reads invoices or payments. From PracSuite, it only reads your fee list, so Robyn can quote prices.
No.
They reply STOP, or use the unsubscribe link in a rebooking or campaign text. Your team can also opt someone out from Chat. See Opt-outs.

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Practice systems

Cliniko and PracSuite. If you don’t use either, you can import a spreadsheet so Robyn can work out who’s due back. She can’t book from a spreadsheet. Other systems on the Integrations page say “Not available yet”.
No. Routiq doesn’t import clinical notes. It reads patients, appointments, practitioners, locations and appointment types.
Yes, with Routiq Demo, a sample practice with made-up patients. Routiq sets it up for you.

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Your team

On the Account page, under Team, use Invite by email. Choose Staff or Admin, then press Send invite. Only an owner or admin can invite. See Invite your team.
You can’t do this in the app. Contact us and we’ll do it for you.
Yes, in testing through Apple’s TestFlight. Contact us for an invitation. See the iPhone app.

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Billing

One subscription for your clinic, priced for each location Robyn works at, plus credits for texts at 10c each. The price per location shows before you pay. See Subscription and credits.
One credit sends one SMS segment: up to 160 plain characters. A longer text uses more than one. A rebooking message with a booking link usually takes two.
No. Calls are included in your subscription. The text Robyn sends after a call uses credits, like any other text.
Yes, 7 days. If you sign up yourself, you add your card up front and you’re charged on day 8 unless you cancel. You get 200 free credits.

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Data

In Australia. Some services that help Robyn work process information outside Australia, such as the AI model that writes her replies and the service that answers your voice line. See Privacy and security.
Yes. Press Export on the Patient List to download a CSV file. See the Patient List.

Still stuck?

Contact the Routiq team.