Yes. Use Assist for Robyn’s replies to review replies in Chat, and Assist for Rebooking texts to review drafts in the Message Queue. They are separate switches. See Auto and Assist.
Connect Cliniko or PracSuite with an API key. Timely and Acuity use patient lists and calendar links. Outlook and Google calendars have their own connection options. Other systems can use guided patient exports. See Connect your practice.
In Cliniko and PracSuite, she can book within your rules after the patient confirms. Timely and Acuity enquiries follow a different flow: she offers visible times and passes the patient’s choice to the practitioner with the booking link. An offered time is not a confirmed booking. See Booking by text.
The flow depends on your system. Timely and Acuity can offer times to new enquirers. For Cliniko and PracSuite, Robyn does not create a new patient record; your team handles enquiries that need one.
Yes. Choose Connect Routiq Demo in Integrations. It uses made-up patients. Text me on Home or Send demo message in Chat lets you try a text on your own mobile. See Routiq Demo.
They may already be booked, recently texted, opted out or otherwise ineligible. The Patients tab hides recently texted and cannot-add patients by default. Inspect the filters and row reason before trying again. See Message Queue.
Does Booked after Robyn mean Robyn caused the booking?
No. It counts a booking within seven days of a delivered text or an answered call, excluding later cancellations. The booking may have been made elsewhere. See Diary.
They are in beta and enabled per clinic by Routiq. Review the templates and coordinate with your existing reminders before switching. See Reminders and follow-ups.
Can I search clinical notes or invoices in Campaigns?
Yes. Describe who you want in the audience chat, for example “orthotics dispensed more than a year ago”. Robyn reads the matching patients’ notes with AI hosted in Australia, and only counts a patient when she can quote the line that shows it; anyone unclear is left out. Invoice searches need Read invoices for campaigns turned on in Integrations (off by default). See Campaigns.
They can reply STOP or use the unsubscribe link. Your team can also opt someone out in Chat. Follow-ups and marketing are stopped; appointment messages are treated separately. See Opt-outs.
She answers the patient voice line and takes a message; she does not give clinical advice. A clinic may have reception handoff configured. See Your voice line. Staff have a separate Speak to Robyn assistant.
Yes. It includes Chat, Calls, Queue, Diary, Patient Overview, plan details and push notifications. Ask Routiq for the current installation link. See iPhone app.
An owner or admin opens Account → Team → Invite by email, chooses a role and sends the invitation. For removing access or changing roles, contact Routiq.
Your account and checkout show the subscription price, locations and credit packs. A credit is one SMS segment; longer messages use more. Calls are included in the subscription. See Billing and credits.
The database is in Sydney. Some AI, voice, email and tracing providers process or retain information outside Australia. See Privacy and security for the distinctions.
Open Speak to Daniel from any screen. Choose How do I? for product help or Message Daniel. See Contact.
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