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Documentation Index

Fetch the complete documentation index at: https://docs.routiq.ai/llms.txt

Use this file to discover all available pages before exploring further.

Why Routiq exists. 49% of patient enquiries happen after hours. 80% of callers won’t leave voicemail. Most clinic owners can’t justify another reception salary, so the missed enquiries silently leak revenue. Robyn is the always-on receptionist who answers every one — and brings back the patients who never rebooked.

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Meet Robyn

Robyn is your clinic’s Reception Assistant. She answers calls, replies to texts and emails, books appointments straight into your practice management system, and brings lapsed patients back. She works 24/7, every channel your patients reach you on, in your clinic’s voice. Robyn isn’t a generic chatbot bolted onto a phone line. She’s purpose-built for allied health and cosmetic clinics, trained on behavioural science, and integrates natively with the practice management systems you already use.

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The three pillars

Routiq is one platform with three pillars — bundled, not separate products.

Reception

Robyn picks up every call, text, email, and website chat. She books, reschedules, cancels, answers questions, and escalates to your team when she should.

Notes

Coming Q3 2026. Robyn drafts session notes from in-clinic audio, formatted to your template, ready for the practitioner to review and finalise.

Re-engagement

Robyn brings dormant patients back — multi-touch sequences informed by behavioural science, the capability competing AI receptionists don’t have.

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What Robyn integrates with

Cliniko

Native integration. Read patients, book appointments, real-time webhooks. The most popular PMS in AU/NZ allied health.

Nookal

Native integration via Nookal’s v2 REST API. Same surface as Cliniko — patients, appointments, locations, practitioners.

PracSuite

Native integration. Vendor + account key auth. Built for UK and AU multi-location clinics.

More PMSes

Coreplus, PracticeHub, ClinicOffice — all on the roadmap.

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What you’ll find in these docs

  • Get Started — sign up, connect your PMS, take your first call. 5 minutes.
  • How Robyn Works — the positioning, what Robyn decides vs. escalates, AHPRA-safe by design.
  • Integrations — connect your PMS.
  • Channels — calls, SMS, email, WhatsApp, website widget.
  • Features — scheduling, knowledge base, escalations, payments, multi-practitioner logins.
  • Outbound — reminders, confirmations, recall sequences, waitlists, invoice chasing, reactivation.

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