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Routiq gives your clinic Robyn, an AI assistant who works alongside your front desk. She answers patients by text from your clinic’s own number, books them into your diary within your rules, and finds the patients who are due back and haven’t rebooked.

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What she does

Texts patients back

At any hour. She answers simple questions on her own and drafts the rest for your team to check.

Books, moves and cancels

Real times from your Cliniko or PracSuite diary. Nothing changes until the patient replies YES.

Takes your calls as messages

She answers your voice line, takes a message for the team, and texts the caller back.

Brings patients back

She works out who’s due back, drafts their texts, and sends them on your schedule.

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You stay in charge

  • Choose how she works. Test, Assisted or Live. In Assisted, you approve every message before it sends. See Operating mode.
  • Pause her in any conversation. Press Pause Robyn in Chat, and Let Robyn reply to hand it back.
  • She knows when to hand over. When she shouldn’t or can’t answer, the conversation goes to Needs a person and your team is told.
  • She sticks to your facts and your rules. She answers from What Robyn knows and never gives medical advice.

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Where your patients come from

Robyn works with Cliniko and PracSuite. No practice software? Import a spreadsheet so she can work out who’s due back. Want to look around first? Routiq Demo is a sample practice you can try her on. See Integrations.

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Where you work with her

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Start here

Set up your clinic

From sign-up to your first messages going out.

Connect Cliniko

Make an API key and paste it in.

Try Routiq Demo

Try Robyn on sample patients first.

Teach Robyn your clinic

So she answers in your words.