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Documentation Index

Fetch the complete documentation index at: https://docs.routiq.ai/llms.txt

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Why this matters. Most clinic websites have a “Contact us” form that captures maybe 5% of visitors. The website widget is in-line, always available, and converts visitors who would have bounced. Robyn can answer their question and book the appointment in the same chat before they leave the page.

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How it works

You add a single <script> tag to your website. The widget loads as a chat bubble in the bottom corner — open by default on mobile, closed on desktop (configurable). Robyn handles the conversation:
  • Answers questions from your knowledge base
  • Suggests appointment times and books straight into your PMS
  • Captures patient details if they’re not ready to book
  • Escalates to your team via email if a human is needed
Conversations sync to the same dashboard as calls and SMS — same transcripts, same outcome filters.

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How Robyn handles website chat

Visitor lands on your site

Widget loads silently. A subtle prompt (“How can I help?”) appears after 5 seconds (configurable).

Visitor opens chat

Robyn opens with your custom greeting. No form to fill out, no email gate.

Visitor asks about service / pricing

Robyn answers from your knowledge base. If she can’t, the question is logged as a knowledge gap.

Visitor wants to book

Robyn checks live PMS availability, suggests slots, books on confirmation. If they’re not a patient yet, she captures the intake fields you’ve configured.

Visitor needs a human

Email notification with the full conversation goes to your escalation address. Visitor can also leave a callback number.

Visitor closes the tab mid-conversation

Partial transcript and any captured details are saved. If they came back from an email or referral source, the team can follow up.

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What your patient sees

(Visitor browsing services page. Chat bubble in bottom-right corner.) Robyn: Hi 👋 — anything I can help you find? I can answer questions about our services or book an appointment for you. Visitor: Do you have a podiatrist who does ingrown toenails on Saturdays? Robyn: Yes — Dr Patel does Saturday clinics. Looking at the next two Saturdays: 10am and 2:30pm on the 17th, 11am and 3pm on the 24th. Want me to book one in? Visitor: 10am on the 17th please. Robyn: Sure — I’ll just need a few details. Your name?

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Setup

1

Get your widget script

In Routiq: Settings → Channels → Website Widget → Get Embed Code.You’ll see a snippet like:
<script src="https://widget.routiq.ai/v1/widget.js"
        data-clinic="your-clinic-slug"
        async defer></script>
2

Add it to your website

Paste the script tag into your website’s <head> or just before the closing </body>. Common platforms:
Appearance → Theme File Editor → header.php (or use a “Code Snippets” plugin if your theme doesn’t allow direct edits).
The widget appears immediately on next page load.
3

Customise appearance

Settings → Channels → Website Widget → Appearance:
  • Position — bottom-right (default), bottom-left
  • Colour — defaults to your brand colour, customisable
  • Greeting message — first message Robyn sends when widget opens
  • Auto-open delay — seconds before chat bubble pops up (0 = always open)
  • Mobile behaviour — open by default / closed
4

Customise the welcome flow

Decide what Robyn shows when a visitor first opens the widget:
  • Free chat (default) — visitor types whatever they want
  • Quick options — show buttons like “Book”, “Pricing”, “Contact” before free chat
  • Manual reply mode — your team can intervene and reply directly from the dashboard while the visitor is on the page
5

Test on your website

Open your site in an incognito window. The widget should appear. Open it, ask a question Robyn should know, and try a booking. The conversation appears in Dashboard → Messages in real time.

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Manual replies (live takeover)

Your team can take over a chat in real time. From Dashboard → Messages, click a live conversation → Reply to visitor. Your message appears as if from Robyn (same brand). The visitor sees a typing indicator, then your reply. Useful for VIP patients, complex enquiries, or sales-style follow-ups.

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Common questions

No — it’s an async-deferred script under 30KB gzipped. It loads after your page is rendered, so it doesn’t affect Lighthouse / Core Web Vitals scores.
Yes. Add data-routiq-hide="true" to any page’s <body> tag, or configure URL exclusions in Settings → Channels → Website Widget → Page Rules.
Yes — it’s responsive. On mobile, the chat opens full-screen by default for easier typing.
English (AU/UK/US/IE/NZ variants) at launch. Spanish and French are in beta. Email us if you need another language.
Yes — Settings → Channels → Website Widget → Experiments. Define variants and traffic split; the dashboard shows conversion rate by variant.

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Next

Knowledge base

The richer your knowledge base, the more questions Robyn can answer in the widget.

Appointment scheduling

How Robyn turns a website chat into a confirmed booking.