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Coming soon — shipping June 2026. Add your name to the waitlist and we’ll email you the moment it goes live.
Why this matters. ClinicOffice (by Pioneer Software) is a long-established UK practice management system with strong adoption in podiatry, physio, and osteopathy clinics. Its API uses a two-credential model (Customer Reference + API key) and requires online bookings to be enabled separately — both of which Routiq handles in onboarding.

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What Robyn will be able to do with ClinicOffice

  • Read patients — recognise returning callers, look up history, capture new-patient records
  • Read availability — pulled from ClinicOffice’s online-booking portal
  • Book, reschedule, cancel — Robyn writes appointments directly into ClinicOffice
  • Read practitioners and locations — for routing decisions and per-practitioner escalations

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Expected setup flow

When the integration ships, setup will look like this (subject to refinement during beta):
1

Enable online bookings in ClinicOffice

Before generating any keys, you must enable online bookings on your ClinicOffice account. See Pioneer Software’s online bookings guide for the walkthrough.
Without online bookings enabled, Robyn won’t see availability — even if the API connects successfully.
2

Generate API credentials

  1. Log into the ClinicOffice Client Portal
  2. Go to My Account → API
  3. Toggle the API switch on
  4. Copy your Customer Reference and your API key — you’ll need both
See Pioneer Software’s API guide for the full reference.
3

Connect in Routiq

In Routiq’s onboarding flow:
  • Paste your Customer Reference
  • Paste your API key
Routiq verifies both credentials with ClinicOffice and starts the initial sync.
4

Verify and go live

Confirm patients, practitioners, and appointment types appear correctly, then forward your clinic line to Robyn.

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Why we’re prioritising this

ClinicOffice has steady adoption in UK podiatry and physio — segments where AI receptionist demand is high (small clinics, no full-time front desk, lots of after-hours enquiries). Building this completes Routiq’s UK PMS coverage alongside PracticeHub and PracSuite.

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Get notified when it ships

Join the ClinicOffice waitlist

Email us with “ClinicOffice Waitlist” in the subject and we’ll add you to the early-access list.

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In the meantime

If you’re evaluating Routiq and use ClinicOffice, you can still:
  • Book a demo — see Robyn working against a Cliniko-connected sandbox account
  • Use Routiq’s outbound features with a CSV export from ClinicOffice — patient reactivation campaigns can be run from a one-time CSV import while we build the live integration