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Routiq has two parts to pay for:
  • A subscription for your clinic, priced for each location Robyn works at. Calls are included.
  • Credits for the texts that go out. In the app’s words: “1 credit = 1 SMS segment · 10c each · calls are included”.
Billing lives on the Account page, under Subscription. Only an owner or admin can start a subscription or buy credits.

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Your free trial

If you signed up yourself, the trial starts when you add your card to get your number. It’s 7 days free. “Card up front, charged on day 8. Cancel any time before then.” You get your own Australian number and 200 free credits, about 100 texts. If Routiq set up your account, your 7 days start the first time you sign in, and no card is needed to start. A banner shows how many days are left, with an Add your card button. If the trial ends without a card, Robyn stops sending until you add one.

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Start your subscription

You can start from Get my number on Home, Start subscription on the Account page, or Add your card on the trial banner. On the Account page you can choose Monthly or Annual.
1

Choose your locations

“Which locations is Robyn working at?” Each site has a switch. You’re billed for each location she works at, and the total shows before you pay. “Robyn won’t book at sites you switch off.” She needs at least one.
2

Pay with Stripe

Press Continue to payment to add your card on Stripe’s payment page. “Have a discount code? Add it on the payment page.”
Your number usually appears within the hour.

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What uses credits

Every text that goes out uses credits: Robyn’s replies, booking confirmations, rebooking messages, campaigns, texts after calls, and your team’s replies in Chat. Texts that fail to deliver aren’t charged. Calls use no credits. A text is split into segments, and each segment is one credit: A rebooking message with a booking link usually takes two segments, so it costs about 2 credits. When you edit a draft in the Message Queue, it shows the characters, SMS segments and credits it will use.

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Buy credits

On the Account page, under Message credits, pick a pack: 500 credits, 2,000 credits or 5,000 credits, at 10c a credit. Each pack shows about how many rebooking texts it covers. You can buy credits while you have a subscription.

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Running low or out

  • Under 200 credits, the Account page says “Running low. Top up to keep sends going.”
  • At zero, the credits button in the sidebar says Top up, and messages that can’t go say “No message credits left — top up to send this one.”
  • With no credits, Robyn stops writing new rebooking drafts until you top up.

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Manage or cancel

Once you’ve subscribed, the Account page shows your price per location, how many locations you’re billed for, and your next payment date. Press Manage billing to open Stripe’s billing portal. If your subscription is cancelled or a payment fails for good, sending stops. Your data isn’t deleted. To change how many locations you’re billed for after you’ve subscribed, contact us.