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Robyn answers patients from what you tell her. In the app’s words, she “quotes what’s here and never invents what isn’t”. The more of your clinic she knows, the more questions she can answer without your team.
Anyone on your team can read these settings. Only an owner or admin can change them.

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Open What Robyn knows

Go to Settings, then What Robyn knows. The app describes it as “The facts she draws on in every reply. The only settings that change what a patient reads.” At the top, Robyn tells you how much of what she says is still Routiq’s stock wording. For example: “I’m mostly speaking Routiq’s words, not yours, for now.” Underneath is a count, such as “2 in your words · 6 still stock”. A topic you haven’t filled in isn’t blank to patients. Robyn answers it from Routiq’s stock wording, which goes out under your clinic’s name. Replace it with your own words whenever you’re ready. Not sure what to write? Press Help me fill these in. The best advice is the app’s own: “Write like you’re briefing a new receptionist on her first day: short, plain sentences.”

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The topics

The cards come in two groups. In every conversation When a patient asks

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Fill in a topic

1

Pick a card

Click into the card and start typing. A card you haven’t filled in says Not set.
2

Or start from an example

Press Start from an example to fill the card with a sample, then change it to suit your clinic.
3

Click away to save

Your words save when you click out of the card, and Saved flashes. Press Esc before you click away to undo what you’ve typed. Each card holds up to 8,000 characters.
On a wide screen, a panel called How she’ll use it sits beside the cards. It shows a patient’s question and how Robyn would answer it from your words. It updates as you type.
Put this week’s exceptions in Custom knowledge, like a room that’s closed or a practitioner who’s away. Take them out when they’re over.

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Add your must-know rules

Must-know info is a list of short rules, one rule each. Robyn reads them before every reply. Patients never see them.
1

Add a rule

Under Must-know info, press Add rule. Type one thing Robyn must always, or never, do. A rule can be up to 300 characters.
2

Save it

Press Add rule again to save. The rule appears in the numbered list.
3

Keep the list tidy

Use the arrows to reorder rules, the pencil to edit one, and the bin to delete one.
Here’s the app’s own example of a good rule: “We never give medical advice by text. Anything clinical needs an appointment.”

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Check Robyn’s rules

To see everything Robyn follows in one place, go to Settings, then Robyn’s rules. It’s read-only, and each part links to where you change it. If nothing is limited, it says so. For example: “She offers every clinic.”

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Next

Booking by text

Services, Practitioners and Booking rules decide what Robyn may book.

Turn Robyn on

Choose Test, Assisted or Live.