Documentation Index
Fetch the complete documentation index at: /llms.txt
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What was sent, what came back, and why a message didn’t go.
| Status | Meaning |
|---|---|
| Booked | The patient booked after it. |
| Replied | The patient wrote back. |
| Delivered | It reached their phone. |
| Not delivered | The carrier couldn’t deliver it, for example “Their phone could not be reached.” |
| Waiting | It’s on its way. |
| The app says | What to do |
|---|---|
| ”No message credits left — top up to send this one.” | Buy credits on the Account page. |
| ”Today’s send limit is reached — they keep their place for tomorrow.” | Nothing. It goes tomorrow. |
| ”We’ve messaged them in the last few days — this one waits.” | Nothing. It waits. |
| ”Sends go between 8am and 8pm clinic time — pick a time inside that.” | Pick a time inside the window. |
| ”This patient has opted out of messages on this channel.” | Nothing. They asked not to be texted. |
| ”This number is on your do-not-contact list.” | Nothing. |
| ”Already booked. Not sent.” | Nothing. They’ve already booked. |
| ”No mobile number on file for this patient.” | Add a mobile in your practice system. |
| ”The account is in test mode, so nothing leaves the building.” | Change Operating mode in Settings. |
| ”Demo patient: their number is made up, so nothing is sent.” | Nothing. It’s a Routiq Demo patient. |
| ”Someone here took this one out before it went.” | Nothing. Someone on your team removed it. |
