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The Robyn Score is Robyn’s learned estimate of a patient’s chance of returning, shown on a scale out of 30. It helps order eligible patients; it does not override consent or mean a booking is certain. Look for it in the Message Queue’s Patients tab and draft details, or in Patient Overview. Open How Robyn picks for an explanation using your clinic’s own counts.

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Where it comes from

Robyn learns from appointment history in your own diary. A short or incomplete history gives her less to learn from; importing real visit history is important for list-based systems. A patient without a learned score may show No Robyn Score yet.

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Use it with your rules

In rebooking settings, Best Robyn Score first and the score range help choose who enters the queue. Check your allowed groups and return intervals too. A high score never makes an opted-out or already-booked patient eligible.